Refund & Return Policy

At AddToCart Store, customer satisfaction is our top priority. We carefully inspect all products before shipping. However, if you receive a damaged, defective, or incorrect item, we’re here to help.

✅ Returns Eligibility

We accept returns only under the following conditions:

You received a damaged or defective product
You received an incorrect product
The item is missing parts or accessories

📌 Return requests must be raised within 24 hours of delivery.

❌ Non-Returnable Items

The following items are not eligible for return or refund:

Products damaged due to customer mishandling
Items returned after the allowed time window
Products marked as “Non-Returnable”
Items without original packaging, tags, or accessories
Clearance or sale items (unless damaged or defective)

🔁 Return Process

To request a return, please follow these steps:

Email us at [your support email]
Share:
- Order ID
- Product images/videos clearly showing the issue
- Reason for return

Once approved, we will guide you through the return process.

💰 Refunds

After receiving and inspecting the returned item, we will notify you about the approval or rejection of your refund.
If approved, the refund will be processed within 5–7 business days.
Refunds will be credited to the original payment method used during checkout.

⚠️ Shipping charges (if any) are non-refundable.

🔄 Replacements

If you prefer a replacement instead of a refund, we will ship a replacement at no extra cost (subject to stock availability).
If the product is out of stock, a refund will be issued.

🚚 Shipping Damage Policy

If your package appears damaged upon delivery:

Please record a clear unboxing video
Contact us immediately within 24 hours

Unboxing proof is mandatory for damage-related claims.

📩 Contact Us

For any questions related to returns or refunds, feel free to contact us:

Email: info.addtocartstore@gmail.com

Website: https://addtocartstore.in